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Customer Service

Shipping & Delivery
 All orders are proccessed real time and shipped everyday Monday thru Friday. Order cutoff time is 11 A.M. for same day shipping.  All orders are shipped with Delivery Confirmation via USPS First Class. Available shipping options are listed in the shipping info page at the Checkout. Upgraded shipping to Priority, Expedited and Next day are available.  We ship ultra discreetly with no indication of the package contents. The return address is just that, an address. Your privacy is of the utmost importance!
Privacy & Security
 Our site is 100% secure with the very latest in web security. The information you provide is used for your transaction only. We do not sell, barter, or trade your  information with anyone! We do not solicite you at anytime, we will only respond to your emails or phone calls.
Replacement & 60 Day Return Policy
We will replace any product damaged in shipping provided it is still in unopened original packaging.
Returns of unopened product from your initial order will be accepted for a full refund. The inner seal shall be intact and the outer seal in place to recieve a full refund. All returned products are destroyed and not re-shipped. 
gRock Satisfaction Refund Policy: Only applies to your initial order, you can return all unopened and/or opened gRock packets for a full refund. 
**All refunds are for the product purchase price and does not include any shipping reimbursement. All returns must be received within 60 days of purchase date to receive a refund. All refunds will be credited to your credit card within 7 days of receiving the returned product. 
Payment, Pricing & Ordering
 Payments that are accepted: Visa, Mastercard, Discover and Debit Cards. These forms of payment are acceptable for Domestic orders only. Internatonal orders MUST wire transfer in U.S. Dollars. Canadian orders are excluded from this requirment.   Ordering: You can order via the site or by use of the Toll Free number to one of our knowledgeable consultants who can answer your questions and complete your order.
Viewing Orders
 Once you have placed your order you may review the order onsite by logging in with the User Name and Password you created. Your tracking number will be posted along with your complete order.  You may track your order at USPS.COM. If you have questions regading your order please call the Toll Free number for assistance.
Updating Account Information
 You may update your information at anytime by simply logging in to your account and making the changes.  You will need your User Name and Password. Should you need to reset your password or change your user name please contact us at the Toll Free number provided.
Contact Us At:  855-476-2563 With any questions or concerns.